Products ordered from VueThru, Inc., are Custom made to your order specifications. Products are guaranteed to be free of manufacturers defects. VueThru, Inc., will do everything possible to insure you are completely satisfied with your order. If you are not delighted with your purchase return unused items for your money back. You must contact our office within 7 days of purchase at 702-897-6185 for a return merchandise authorization number (RMA). Any return without a RMA will not be accepted. (Buyer is responsible for return shipping costs).